Warranty Plans

We want you to be 100% happy with your purchase and set very high standards to ensure that all items are in full working order before we ship them to you.

However, please bear in mind that your camera is a vintage Trip 35 that could be 40 or 50+ years old, so when dealing with vintage items, problems can arise unexpectedly at times. If this happens, we will be happy to work with you to find a quick resolution.

If you find a fault with your item within your selected warranty period, please contact us as soon as possible to start the warranty process. [email protected]

We only replace items if they are defective with faults that we have not noticed before sending to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be added to your refund.

Warranty Packages

Standard 90 Day

• Unless stated otherwise, we provide a 90-Day Warranty on all cameras as standard.
• If your camera develops a fault not identified when you purchased the camera, you can return it to us for a repair or replacement. If we do not have a similar replacement in stock, we will offer a refund.

Enhanced 6 Months

• If your camera develops a fault not identified when you purchased the camera, you can return it to us for a repair or replacement. If we do not have a similar replacement in stock, we will offer a refund. This warranty package also includes a full camera check, internally and externally before we return to you.

Premium 12 months plus Annual Camera Service

• 12 months peace of mind.
• If your camera develops a fault not identified when you purchased the camera, you can return it to us for a repair or replacement. If we do not have a similar replacement in stock, we will offer a refund based on the condition of the returned camera.
• Included annual full service of your camera. To be completed in weeks 48 to 52 of the warranty period. Buyer is responsible for postage and packing costs to Have A Nice Trip. Items must be sent via courier Tracked and Signed For. Have A Nice Trip will cover return Postage and Packing costs.

Warranty Returns

To be eligible for a warranty return, your item must be in the same condition that you received it.

Warranty return items must be sent via tracked and signed courier service. A tracking number will need to be provided to us.

Please be aware that the Olympus Trip 35 has specific methods of operation, and it is the buyer’s responsibility to read the Instruction Manual provided and do further research to ensure they understand how to correctly operate the camera.

Exclusions / Damaged Items

We cannot accept warranty returns for items that have been damaged due to mishandling or improper use since purchase, storage and transportation:

This includes, but is not limited to:

• Impact damage
• Water damage
• Humidity / heat / cold exposure
• Damage caused by sand / soil
• Damage caused by a lack of knowledge of camera operation
• Damage caused by excessive force

Other Warranty Exclusions:

• Light meter inaccuracy unless greater than +/- 2 stops.
• 35mm film jammed in the film chamber.
• Any transfer of ownership of any item(s) purchased from us, for any reason (e.g. re-sale, loan), unless marked as a gift at the time of purchase, will void any remaining warranty coverage.

Note: Any attempt to repair the camera by anyone other than us (be that the owner or any third party, including professional camera repair services not associated with us) will void the warranty. We will not be liable for the cost of any repair carried out by any unauthorised person.

There are certain situations where only partial warranty refunds are granted:

• Items with obvious signs of misuse and excessive additional wear and tear since purchase. Please see list above.
• Buy Back Scheme. Any item that is returned after the warranty period has expired where the owner wishes to sell the camera back to us will be considered. Price will be based on current market, camera condition and the associated costs of servicing and reselling the camera.

Exchange

Please note that vintage Olympus Trip cameras are previously owned and often 40 to 50+ years old, therefore each will have a unique appearance and an exchange camera will look slightly different to the original item purchased due to age related wear and patina.